Some also reported that staff used a system of acronyms to racially profile customers in retail stores. Hand sanitizer available throughout the boutique, Sanitized product and fitting rooms after each use, Sanitized cash desk and debit terminal after each client, Regular sanitization of surfaces throughout the boutique, Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own, Dedicated healthcare professional available for consult. As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. Covid-infected workers forced to isolate at home without sick leave will again be able to claim up to $750 in pandemic pay from this week. Updated 2/14/23. It also partnered with Good360, the global leader in product philanthropy and purposeful giving, to gift Aritzia Community Relief Packages to those battling on the virus frontlines. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Republication or distribution of this content is Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. The Company designs apparel and accessories for its collection of exclusive brands. On the heels of a successful International Womens Day with its WomenWomen (or Women to the Power of Women) capsule collection and campaign that was released in March 2021, and a 2020 filled with growth, new store openings and a successful e-commerce strategy, Aritzia is making its mark as the destination for everyday luxury. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. Were happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. Opinions expressed by Forbes Contributors are their own. 80,000 frontline healthcare workers gifted through a $10 million initial donation It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. Walmart's Return PolicyCOVID-19 Changes. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS In our few workspaces that do remain open, we are taking industry-leading precautions to keep our teams healthy and safe. E-commerce helps keep Aritzia profitable - Retail & Manufacturing Aritzia will also open two pop-up locations in New York and Los Angeles this fall. While this has certainly been a difficult period, it has also been a period of learning and in creating opportunities that werent there for us previous to the pandemic.. Insider info on sales, new arrivals and more good stuff. So in an effort to make things easier for you, weve compiled all the facts in one place. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. Aritzia's popular TNA sweatsuit, Photo Credit: Courtesy of Aritzia. Your Aritzia, We know youre being overwhelmed with news about COVID-19, and we know its a lot right now. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card. Aritzia Inc - Aritzia Provides Business Update on COVID-19 When we made the decision to close our stores in the middle of March last year, the first thing that was top of mind for us, was our people, Wong shares. As for what products shoppers can expect to see rolled out in expanded sizing, and when, Hill says Once weve gauged the response to this collection, well be able to assess further expansion. This spring, the brand rolled out its Babaton collection, which offered up to a size 18 on a trial basis. Gift cards may not be redeemed for cash or refunded unless required by law. Audience Relations, CBC P.O. More information about coronavirus waivers and flexibilities is available on . from 8 AM - 9 PM ET. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. Jennifer Wong is the president and COO at Aritzia, an innovative design house and fashion boutique that conceives, creates and develops its own exclusive brands, each with a unique vision and distinct aesthetic point of view. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. Thank you for supporting us, so we can support our people. Sale items marked with a discount of 50% or greater are final sale. Amid Record U.S. Store Closures, Retailer Aritzia Commits To - Forbes This table provides guidance and recommendations for immunization providers when immunization errors/deviations have occurred involving COVID-19 vaccine. VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Were taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you. Were extending our Returns & Exchanges policy. But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience. Hit the Submit Order button before you're ready? For purchases made in store, you can return or exchange your purchases in store only. There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. UTMB Employee and Student COVID-19 Information Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. What if I need to return or exchange something? Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. By the end of May, Aritzia Inc. expected its net revenue is about 45% lower for the current quarter compared with the same time last year due to COVID-19 related store closures and despite a . Sale items marked with a discount of 50% or greater are final sale. Similarly, H&M charges a payment of $4.99 for returns made through a Canada Post retail centre but offers free returns for those who are part of the free membership. Last month, Jennifer Lopez posted a photo of herself on her Twitter and Instagram accounts wearing the brands iconic Super Puff, in white, with the caption: Cozy morning in my Super Puff, Thank you @AritziaI love it! Hill acknowledged the post during the earnings call, saying the artist did a little favor for us at the end of the year.. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. Online purchases can be exchanged in store. The Company designs apparel and accessories for its collection of exclusive brands. When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." Without the luxury of time to prepare, weve been thrown into a world crisis. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. Right now, all proceeds will go to the Aritzia Community Relief Fund to support families. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities. CBC's Journalistic Standards and Practices. rights reserved. When typing in this field, a list of search results will appear and be automatically updated as you type. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. The Return Label used must match the order for the items youre returning. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. 2023 BDG Media, Inc. All rights reserved. Jennifer Wong, COO and president at Aritzia, Photo Credit: Evaan - https://evaan.com. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. Items must not be washed, worn or damaged. "Like most companies, when the virus hit, our goal was to make every effort possible to keep our people employed so that we could continue to serve our customers." The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. In total, Aritzia has 106 stores, with 38 boutiques in the U.S. and 68 boutiques in Canada. Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. Follow the steps below to complete online returns for online purchases. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. expressly prohibited without the prior written consent of Toronto When typing in this field, a list of search results will appear and be automatically updated as you type. Retail sales exceeded expectations in the U.S. "Our goal is to do our part for the global well-being. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. Youre in good (clean) hands.As we welcome you back through our doors, you can enjoy Everyday Luxury at ease, knowing that weve taken industry-leading health and safety precautions. like Jennifer Lopez, Kendall Jenner and Hailey Bieber, covet the brand's everyday luxury looks. To our people, Im incredibly proud of all of your hard work, commitment and flexible endurance. All sale and discounted items bought in store are final sale. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Aritzia is a vertically integrated, innovative design house of fashion brands. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. Hours are as follows: Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Shop Now. Its collection of ribbed tanks, super-soft sweatsuits, and even easy tees and joggers have been seen on influencers and celebrities alike and it's not hard to see why. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. 2023 Vox Media, LLC. As we navigate this complex and changing landscape, were being challenged on a daily basis. "This gift to essential workers has become a staple piece of clothing, thank you @aritzia," one woman posted on Instagram. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. Huge line returns for Vancouver's first Aritzia Warehouse Sale since Please note swim tops, bottoms, one pieces and accessories can only be returned online. After 30 days, we will no longer accept returns. See How to Mail Back an Online Return for more information. How JLo And Pandemic Fashion Helped Aritzia Increase Sales - Forbes All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families.