Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". So buyer filed a claim for a return with eBay citing wrong item sent. I think the label on top is Canada Post's label they put on once it enters their country. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Ask if they want you to dispose of it or return it to them. I asked my boyfriend to print off the labels and post them while he was at work. For example, they may ask for cash, bank transfer, check, money order or even gift cards.
I Sent An Ebay Buyer The Wrong Item - YouTube She may have forgotten she purchased this one as well but from you. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. I cant believe you won this. From the "Reason for replacement" drop-down menu, select "wrong item was . If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. That photo looks like your shipping label stuck on top of another shipping label. Could you explain a bit what steps you take when shipping?
What happens on eBay when a buyer lies saying that they - Quora I'll go over how it happened, what I did to fix it, and how you can. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. I did all of this. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Sizes: XS to 2XL. Select Order Not as Described. So it sucked having a negative mark on my account but it was the only thing I could do. As its a scam, you will never see your money or your items again. How do you prove you sent A?
The scammer will ask for the victims gift card number to use as payment. I have no idea how to get on the phone with a live human being? Ebay claimed that the item was in "different condition". If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. So we repaired and return an annoyed customer but couldnt do anything about it. Thanks for the policy violation on your part eBay. Got my money back and a promise from eBay to better train their support staff -_-.
Law Regarding Receiving a Shipment That Was Not Ordered by asking the buyer questions or calling the post office? The item I sent out was also tagged, this one is not. You purchased a specific quantity of an item, but received the wrong amount. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. If you've changed your mind about the item, check with the seller to see if they'll accept your return. 2. FedEx. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) You would want your copy to be short and engaging, informative but not stiff. It seems I have no time to inquire. 1. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Cheaper seller scam: The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in.
eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay USPS is the most trusted delivery service in the USA. I've taken back an item I never sold lol. If you have been scammed, well show you the steps you can take to report it. Dispute the refund. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Tip The other thing to remember is that every computer, phone, tablet, laptop will show colours differently.
Ebay We Can T Process Your PaymentPlease select a different payment Copyright 1995-2023 eBay Inc. All Rights Reserved. So, I cancel the order and sent in a statement.
Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de NO Cash Refund for wrong purchased items. I ended up having to give a refund in fear the buyer is going to give me bad feedback. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. At first, it might seem foolish to pass up a generous offer, but often its a trap. Yup pretty much.
Exchanges and Replacements - Amazon Customer Service As you sent it recorded delivery I am assuming it had some value to it. This is why I take photos of the item with the eBay paperwork. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Some of this advice may be second nature to you, or may not apply to all sales. I only sell local, mainly to avoid hassle. To cancel your order: Go to My Purchases. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Listen to this weeks podcast to hear sourcing methods from a seller! The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Remember to be persistent when you are in the right and can prove it. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Has she possibly got you mixed up with a different seller ? New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. But the fact that she specifically took a photo of the top tells me it was meant for me. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Glad you at least eventually prevailed. Copyright 1995-2023 eBay Inc. All Rights Reserved. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Do not refund half. 1. I recently had the same experience. I also ask if you have me mixed up with another seller you've purchased from recently. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Ebay found me not at fault and released my funds. I did became a pain with calling everyday and today calling 5 times. All such complaints from sellers are simply ignored, as profit takes precedence over reason. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Here are some of the most common ways eBay sellers are scammed. I responded to the return but Im really freaking out. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Create an account to follow your favorite communities and start taking part in conversations. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). 06:46 AM. Example: You bought a table, and it showed up with only three legs. The most common dispute for a scammer is the "not as described" dispute. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Disputes about the quality of the item are not billing errors. E bay in many cases are making more profit than the sellers. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. It also looks like the original label is a printed label, cut out and then taped on. Go to usps site and fill out the mail fraud form. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. The email will state that the payment will be released to you once you have proven that the goods have been sent. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. He immediately cancels the order and requests a refund.
How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Privacy Policy. eBay is very aware that scams occur on the website. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). The status says the item was "Delivered to agent," so the item shows as delivered. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you get the item back as a buyer you have the option to relist and recoup your outlay. Help for buyers and sellers. I have had my hosting company check everything their end and they say all is correct and working ok. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Choose "have us call you", that's the best option these days. eBay are only concerned with issues that affect their own profit margins. There are two occasions in the tracking updates that says it was rerouted due to processing error.
A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop Help for buyers and sellers. Honest mistakes happen. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. But obviously I cant prove that. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Here are some of the most common ways eBay sellers are scammed. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Same thing just happened to me and I was able to keep the earning.
How to handle a return request as a seller | eBay 26-05-2020 I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. When you issue a refund to the buyer They'll be refunded through their original payment method. I had a customer contacted me that the item was damaged in transit.