Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? ", "I think my weakness is that I take too much to do. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). "I find that with the right company, it's pretty simple to balance life and work. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. This sounds like a very collaborative workplace. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. My approach is to tune out the negativity and try to figure out why the personality is difficult. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. leader vs. follower). Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". Kaiser has over 300,000 employees with a large diverse workforce. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Every day I learn something, and that's because I choose to get better. But her prescription was on troubleshoot, and no one order it. That way, it's easier to transition care, and the patient has all their info in the same place. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. When have you had to adapt to change in the workplace? Finally, end your response by talking about the positive outcome. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Your work history sounds strong, and it seems as though you are very loyal to your work. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. ", "When I started in Interventional Radiology, I was not trained in IR procedures. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. ", "I'm a very detailed and organized person. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. My weakness is taking on too much and not delegating. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. We've all had those tough cases. There is a balance between allowing normal emotion and allowing it to impact your work. I greatly value the information shared between fellow professionals in our field. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". We did that twice a week, and it completely solved our scheduling problem. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Have a question or concern? 3.2 (5 reviews) Term. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. But this is usually just for transitions. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. "I would describe my personality as approachable, light-hearted, and positive. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. New hires were appreciative of learning one on one. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. My documentation is strong, as well. Talk to your interviewer about a time when have had to adjust to changes on the job. Definition. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. When I enjoy what I do it doesn't feel like a chore. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. ", "As a certified pharmacy tech, I have to continue learning. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Read our Terms of Use for more information. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. Explore. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. This is a great response, and it shows that you truly do care about the people that you come across every day. Truth is always key, so I will be honest and clear when communicating the news. I take the time to listen and reflect back to ensure that I am providing the best care possible. Know peds RSV scenerio : it's big now on the news . ", "This is a great question. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Some patients need a lot of attention; some want less, and some need boundaries. You are showing the interviewer that you are highly capable in either situation. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. The reason was a computer glitz that held the release of his chemotherapy. Write a thank you note or email to all your interviewers. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. Are there any specific action steps you would need to take to reach your goal of becoming a PA? No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Our interview questions and answers do not represent any organization, school, or company on our site. I used the facts and not emotions to explain the reason for his delay. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. Upon first taking the call, the patient was name calling and yelling. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example.