From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Explain how you provide excellent customer service. I felt everything was relevant. ", "I believe with a little training, I could very easily create some attractive displays. "My reaction to employee theft would differ if I were a retail associate or a retail manager. I am energetic, dependable, honest, and have a strong work ethic. It's okay to discuss your hobbies and interests but keep it brief. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! If you want to ace your upcoming interview, practice with our topical-based interview question sets. First is the psychometric tests followed by a group interview and then a solo interview. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. I have worked in a leadership role for five years and always lead by example. I believe this will help my confidence grow and my sales skills as well.". ", "I am able to commit to the hours as shown in the job description and am available outside of college times. Perhaps another store in future. I am available to work whatever schedule I am given and am happy to work overtime as well. Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. What plans do you have over the coming 5 to 10 years? Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. Let the interviewer know if you have not worked in a competitive work environment. Can you describe the management style here? "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. You want to focus on being positive in your response. God bless u mate and taking the time to help a lad out like mw who is in over his head. Why do you want this job and what can you specifically bring to the role? I ask them if they have questions, I actively listen, and I am great at reading body language. If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. Discuss what made them so challenging and rewarding. ", "I value honesty, so if I saw a coworker stealing. I ended up winning 7 of the 12 contests! The interviewer wants to know what you hope to gain by working for Waitrose. Thanks so much for making these. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Interview. Discuss with the hiring manager Waitrose's core values and why you think you are the top choice for this role. We were having some problems with theft because of it. I am a social person and enjoy making my customers happy.". I applied online. The changes were implemented, and the company saved $15,000 in the first month. Discuss with the interviewer how you would handle a situation surrounding employee theft. When researching the company, you must have found several reasons why you want to work for them. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. My dad got rear-ended one time when driving me to school. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. My most challenging position was with Company ABC. "I have worked with many personalities and management styles with great success. I am easily encouraged, and my best reward is knowing that my hard work is noticed. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. The best way to discuss your salary expectations is to use your current earnings as an example. There were scenario based questions but with lots of others stemming off them. Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. Company Information. I do my best always to be available and present when expected.". These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. These can include telephone interviews, video interviews, face to face interviews and assessment centres. First is the psychometric tests followed by a group interview and then a solo interview. I love that you act with integrity, give it your all, and give more than you take. They manager was kind and understanding. Customer service is vital to a company's success. The interviewer asks this question to see if your leadership style will work with the company culture. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. It will not look good for you if you say nothing will show up during your reference check and something does. I interviewed at Waitrose. It felt excellent to go above the call of duty that day.". If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. The hiring manager will contact your previous employer for a reference. "There are many aspects of the job description that are appealing. 4 answers . Possible Answers are ", "I hope never to be late! I learned a great deal during that time. TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. Assure the interviewer there is no reason why they shouldn't hire you. Describe a time when you managed multiple tasks all at once? Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. The answers to the FULL LIST of interview questions featured on this page. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. The hours were just not right for me in the end which is a shame. Waitrose Interview Process; watch this thread. I do not prefer close supervision as I am confident in my skills. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Waitrose Interview Questions. Waitrose Supermarket Assistant Interview Questions - YouTube First undertook an online situational assessment, then was invited to a group interview. Then you can be better prepared to formulate your response. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. ", "I am very comfortable working independently. ", "I would describe my communication skills as above average. Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. It is also good to have copies for the interviewer if they would like a copy for their file. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. Employees in uniform are identifiable to customers, look professional, promote the company's brand, and show unity among the staff. ", "I do not require performance incentives to do a great job. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. I would avoid approaching the employee as I would not want to make it a personal issue. It was fast and easy, asked several questions and had a group part before. And second, are there any required qualifications you do not see on my resume?". There were scenario based questions but with lots of others stemming off them. Glassdoor users rated their interview experience at. "I am happy to work a flexible schedule and overtime as needed. Which all went well. Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). Merely share that you have the means to get to work consistently and on time. ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. Therefore, any date prior to 2019 might not be accurate. Think about some of the variables in your life that could affect your ability to arrive on time for work. As a retail employee, you will come across customers who want to argue with store policy. If you take the bus or ride a bike, that works too! There is no reason why you should not hire me.". I have an excellent letter of recommendation if you would like a copy for your records. The interviewer hopes to hear that there is no reason not to hire you! I went through a nasty divorce, and our house went into foreclosure. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. If you are successful you'll be asked to select interview date. "There is no reason why you should not hire me. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. This question determines if you can function well in a competitive environment. I had my interview yesterday, and I did great! Full Suggested Answer & Detailed Response, Question 7, I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. You cannot force others to communicate with you in a way you would always prefer. No pressure at all. Hurts discussed many things in the video, but the most . Assure the interviewer that you can commit to a wide range of hours. Thank you so much for this, extremely helpful! Waitrose job descriptions generally have a salary range noted on the job announcement. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. I applied online. What would you do if you didnt get on with someone in your team? Full Suggested Answer & Detailed Response. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Q2. Then once got through that stage. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. They did not have a store in the area where I moved, so I could not transfer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. Its headquarters are in Bracknell and Victoria, England. Glassdoor users rated their interview experience at. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. "I left my last job because there was no room for professional growth or advancement. It was fast and easy, asked several questions and had a group part before. Candidates interviewing for Finance Manager and Customer Service Assistant rated their interviews as the hardest, whereas interviews for Store Assistant and Night Stocker roles were rated as the easiest. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. Stupidly hard questions for the role - it was like I was interviewing to be CEO. I work very hard to ensure I speak to everyone in terms they can understand. He is about to become a wealthy quarterback, but at that time he wanted to sell Philadelphia on why he is the guy they need as a leader. I want to learn the fundamentals of sales and become comfortable with both sides of the business. 9 answers. Very detailed o line application process. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. If you have an example from a previous job, use that in your response. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. You had a group task to do, and then an individual interview with a manager. They just asked you standard interview questions that you would know. Was quite a while ago now. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. ", "I have been in an unofficial leadership role for the past three years. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. ", "I think uniforms are a great way to provide a feeling of unity in the workplace. How should you prepare for an interview at Waitrose & Partners? The hours were just not right for me in the end which is a shame. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Top 20 Waitrose Interview Questions & Answers 2023 ", "I want to work for Waitrose because I always shop here. It is best to show that you can work with various management styles. ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. I felt everything was relevant. You can find out more about which cookies we are using or switch them off in settings. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. You want to avoid saying you have nothing to learn from Waitrose. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Focus on being direct and honest, and explain why you left your last place of employment. The result has been a positive work environment with healthy competition. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. What is the interview process like at Waitrose? Sick children, traffic, car breakdowns the list goes on. A part of being a diligent employee is ensuring you are always on time and present when expected. Glassdoor users rated their interview experience at. If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. ", "I hope to gain stronger skills in communication and customer service. Once I was late due to a terrible snow storm, and I notified my supervisor of the situation, so it was not an issue. The interviewer wants to hear that your references will positively describe you. Full Suggested Answer & Detailed Response, Question 5, The more you can find out about Waitrose, the better. However, you want to avoid giving yourself a 10, as there is always room for improvement of any skill. Waitrose Interview Questions (2023) | Glassdoor This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. Before your interview, research Waitrose's leadership style online. Full Suggested Answer & Detailed Response, Question 8, No minimum term. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. I love your products, and your company culture seems great, too. What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. The interview process was easy and enjoyable. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. It felt good to help, and I do not mind helping others when needed. After everything we have gone over in this interview, do you have any hesitancy in offering me the position? We worked together for a couple of overtime hours that day and were able to catch her up on everything. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. Share with the interviewer how you would like to be recognized for your hard work. 3. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What is the interview process at Waitrose? | Waitrose & Partners Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking.